What a relief! At last, there's a user friendly alternative to the temperamental Indian Railways computerized reservation system for online train bookings. Cleartrip has partnered up with the Indian Railways Catering and Tourism Corporation to launch its own online train reservation service.
I had a quick look through the interface and it really makes train bookings a breeze compared to the online service offered by Indian Railways. While the Indian Railways service was having one of its many unresponsive moments, my search for trains on Cleartrip was completed within seconds. Another great thing about the Cleartrip service is that it displays all the necessary train information, including fare, availability, and length of journey on the one screen. Therefore there's no need to go digging for information like on the Indian Railways website.
The only drawbacks are that Cleartrip levies a 1.8% service charge on the cost of the train fare, and that there's no facility for bookings using quotas such as the Foreign Tourist Quota. Users also need to be aware that service doesn't operate from 11.30 p.m. to 5.00 a.m. Indian Standard Time.
Have you used the new Cleartrip service? Please do share your thoughts about it.
I love cleartrip ! The old indian railways reservation site sucks …. this is so much better.
I just tried this, while the interface is much better I get a “General:Failed” when I tried to check availability.
So much better than CRIS.Works almost like Kayak and tells the availability for several consecutive days.
Didn’t see where it talks about the extra charges but should be worth paying!
Booking thru Cleartrip was unbelievable easy. I’ll never use the terrible Indian Railways site again!
Well guys, I agree that the user interface is much better than that of Indian Railways. However, you cannot really look for trains in surrounding stations using cleartrip in one screen. That is a bummer.
Most of the cities in India have two or more train stations. Railways online site shows the trains that start of all stations in the city regardless of the station name you enter, and when you select a train to book, it will ask you to select the origin train station. For me, it is very useful because you can look for the availability regardless for stations because most of these stations are not that far from each other.
Also, Cleartrip levies transaction fee on top of the fare.
I have been on 5 times now and I can’t book a simple train ticket. The server is down the message says. I called customer service, they tell me I can’t book a ticket over the phone. I have to use the site that does not work. This is a real bummer. I have been trying for almost a full day now, just to book a train ticket. How about you guys invest in some better network hardware.. Just a thought… feeling Frustrated.
Tried to book a trip from Mumbai to Sainagar Shirdi and says that this trip doesn’t exist!
I just tried it and could find the train no problem. You need to type in Sainagar Shirdi…and the train only runs Mondays, Wednesdays and Saturdays. Hope this helps.
I have tried the rail website for the last two days to pay for a journey using 3 different UK credit cards. I have spent in excess of 7 hours in the process and each time the booking failed. I even contacted my bank and they assured me that they were never requested or declined any transaction. Be warned, the website does not accept foreign credit/debit cards any longer—-discovered this after a 30 minute call to the 24/7 help desk at Delhi!
Cleartrip, you are my saviour. Very quick and efficient transaction which took less than 10 minutes to complete. Keep it up.
Hi Peter C, very interesting about the international credit card situation. I did some research and it does seem to be the case (although American Express is still accepted). How extremely irritating. I’ll write a blog post about this so others are aware. Thanks for the heads up!
Had the same problem with UK Credit Cards on the Indian railyways website and foolishly kept trying for the past week or so. Emailed their customer care contact and got a response within a few hours confirming that non Indian issued cards are not accepted.
founf Cleartrip a treat to use. whew!
I have found very mixed feedback on the net about Cleartrip and when I (quite fearfully) decided to give train booking a go (which generally had better feedback than planes or hotels), I got to the final stage (i.e. after entering credit card details etc.) only to have it say …. ‘Oops, your booking didn’t go through
Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens. We are trying to confirm your booking. If the confirmation does not happen, we will refund the amount you have paid. Please call us in the next 15 minutes to know the latest on your booking. ‘
This leaves me feeling very unsure about the system. e.g. How long to leave it before trying again? Will they contact me to let me know it has gone through? How long will it take them to refund the money if it didn’t go through? is there something wrong with my credit card authorisation etc..? I’ll report back, but so far I’m not feeling reassured!
Similar experience to Tessa, except I was left at the last confirmation stage for over 20 minutes until I finally closed the session and I have no news of the booking or the debit.
Having tried again all I get now is :-
Oops, your booking didn’t go through
???
Perhaps the web site does not operate between 11.30pm and 5.00 am Indian time
?
I love makemytrip train section because it has many flexible features.
I’m trying for days to book traintickets via Cleartrip, but it’s not working. What am i doing wrong?
Hi Sarita, at what stage of the process did you get the error message, and what did it say?
Hi Goindia, the stage that I have entered all the names.Going from stage 2 to stage 3.
It says that the server has taken to long to respond. This might be a problem with our service or your internet connection.
Hi Sarita, I’m really not sure. It’s best you email Cleartrip with the issue… About.com is not involved with them in any way. They are a separate company. It could be that their server is overloaded. I don’t have much technical knowledge unfortunately. You could try at a different time of the day and see what happens. Hope you get it resolved!
This sounds great, but it seems to require an Indian mobile number? That’s not very foreign tourist friendly.
am I missing something?
thanks.
Hi Val, you don’t have to provide an Indian mobile number. That is only required if you want to get customer service messages (eg. a text message containing your booking details).
expect cyber problem clear trip system is more easy one than window style booking.
Yes! Works and does not require fantastic amounts of work and mobile phone verifications – I have not found any other site to book in then mentioned Tourist Quota either, though I cannot use the official one because of the lack of Indian mobile phone, so I can’t say if that had worked. Though it is a bit of a CATCH 22 if you need Indian phone to book Foreign Tourist quota tickets…
It is simple but service charge seems to be more than 1.8%. The train ticket I looked for was for Rs. 510 on the IR website and Rs. 560 on Cleartrip.
I booked a 1st class ticket from Delhi to Agra via my iPhone with Cleartrip and had no problem. I received my E-ticket with an assigned seat within a few moments.
Great, thanks for letting us know Chandra!
Went through all the steps of booking trainticket ok, however when wanting to pay, it said Safari can not connect to this site. (site not safe!)
Any idea what to do?
Hi Rahim, could you use another browser? Or force it to connect?
i booked tickets from italy, as with the official indian railways site I had too features that i didn’t understood.
What’s really different from here is the waiting list.. i really hope i’ll be able to get the trains!!!!
Hi Stefano,
What WL positions did you get, and when do you intend to travel, and by what class?
wow- I just booked a reservation on cleartrip- I never knew that anything connected with India travel could be so easy!
Hi Karl, glad you had a positive experience! Some things are getting easier and easier, thankfully.
As with all things India, nothing is straight-forward!
It seems red tape is the dish of the day………..EVERYDAY!
If you are resident in the UK, there is absoulutely no way you can make a straight-forward booking onto a train service in India because you need an IRCTC account which does not allow for addresses/mobile numbers from outside of India.
Just spent the best part of an hour trying to make a booking.
Clearly nobody wants my business so I will fly instead!!
What a complete waste of time!!
Disappointing that in order to activate one’s account, an Indian mobile number is required. This is very inconvenient for international users.